Refund Policy
This storefront does not issue an automatic refund.
Who sends a refund
A refund is this shop’s decision. It is sent through the Stripe account or PayPal account that took the payment. DropOS does not hold that charge and does not send the refund.
How to ask
Send a note from the contact page and include the email used on the order. The note is stored for the shop. Sending it does not refund the order and does not cancel it.
A failed supplier order
If a payment was captured and the supplier order failed, the order stays visible on the account. That record is not a refund.